• Customer Service
• Learning and Growing
• Internal Focus
• Financial Focus

Focuses on external clients and markets. Includes issues such as market share, customer satisfaction, etc.

Focuses on human, information and organisational growth, ie people and infrastructure. It includes culture and leadership.

Focussing on internal processes needed to get the work done, from the process of innovation to service delivery.

Assesses against a pre-determined budget and uses financial goals as indicators of health.